Jorge Torres, President of FedEx Express México, spoke to Mexico Aviation & Aerospace Review on the company’s plans for the country and the role technology will have in said plans.
Q: What has been Mexico’s role in FedEx’s global strategy and what have been your main achievements in this market?
A: Mexico is a key market for FedEx both regionally and globally. So much so, that the country is now among the 10 most important countries for the company; a significant achievement considering FedEx’s participation in over 220 countries and territories. Our goal and commitment to Mexico is to keep offering solutions that contribute to its economic and competitive development.
Q: What advantages can FedEx Express offer to the Mexican market, considering it is the biggest cargo airline in terms of tonnage?
A: We have a complete service portfolio in Mexico that combines national and international services as a logistics operator. We have over 6,000 employees throughout the country, operating in 84 service stations, a national hub, our national Logistics Center, plus 44 regional centers and 1,300 points of shipment. Our clients also enjoy the availability of 1,500 vehicles and 10 daily international flights departing from Guadalajara, Toluca, Monterrey, Queretaro and Merida. This infrastructure allows us to offer support, access, flexibility and coverage to our clients, along with the best transit, collection and delivery times.
Q: What led you to open a new service station in Morelia?
A: We want to support the growth and development of large companies and SMEs across the country. For this reason, we invest in infrastructure that helps us to be closer to our clients so they can have access to our entire solutions portfolio. The new station in Morelia will improve our transit times in shipments to Michoacan and it will allow us to handle 50 percent more cargo volume in an efficient way.
Q: What technological innovations has FedEx implemented to improve its logistics practices?
A: Data availability is one of the pillars for efficient logistics operations. FedEx connects its clients with the company’s inner systems so they can have access to information related to their shipments, estimated times of arrival and merchandise descriptions including weight and volume. Integration with our clients helps us plan weight and balance in our aircraft, prepare for customs paperwork and speed up delivery times in international shipments. Tracking is fundamental in our operation, from the moment the package is collected to its final delivery. FedEx was a pioneer in shipment tracking in the 90s. Since then, clients have been able to know the exact location of their shipment through a private data network interconnected to each one of our cargo operators.
Nowadays, FedEx’s website is a complete platform of logistics solutions that helps clients create, monitor, control and manage shipments. It includes an online database called Global Trade Manager with paperwork and documentation necessary to export and import cargo to and from 58 countries. Moreover, we implemented a virtual assistant service in 2016 to offer an enhanced experience to all our customers. This feature uses machine learning processes to guide clients through the website and help them find the right tool or piece of information to make their international logistics process easier.
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